The moment a WMF Coffee Machine is purchased from RICMAS, it marks the start of a long and committed partnership. Every WMF machine is engineered for success from the very first day, and our comprehensive, personalised service ensures it continues to deliver reliable, high‑quality performance throughout its lifespan. WMF’s advanced technology is matched by our service promise, guaranteeing that your machine receives state‑of‑the‑art care and attention at every stage of its working life. Continuous training at the WMF Training Centres in Germany keeps our entire service network equipped with the latest expertise and best practices. This gives you complete confidence that your machine will run flawlessly for many years, consistently producing exceptional coffee and securing strong returns on your investment.
1. INSTALLATION
Each WMF professional coffee machine is installed by a highly trained, deeply experienced technician who understands how to fine‑tune every parameter to suit your unique environment and preferences. They take into account factors such as water quality, your chosen coffee beans, the skill level of your operating staff, ambient conditions, and daily usage patterns. This meticulous setup ensures that every cup meets the highest standards of consistency, flavour, and reliability. The result is an exceptional coffee experience for your customers—both today and for many years to come—supported by a machine that performs at its peak in your specific setting.
2. MAINTENANCE
Only a well-maintained machine can guarantee consistently superb coffee quality. That’s why your service technician will check your machine regularly and systematically, cleaning and descaling it when required. We do apply Factory supplied Service Kits (a predefined set of Spare Parts) which assures the replacement of wear and tear parts before they fail.
3. REPAIR
In the rare event of a repair becoming necessary, you can rest assured that RICMAS PCM is your ideal partner. We use exclusively original parts, combining rapid availability with the highest quality. What’s more, a technician with the right know-how will quickly be on hand to get your machine operational again, so it can keep contributing to the success of your business.
